Refund policy
At ShiptFST, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- Proof of purchase (receipt or order number) is required
Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged items (unless defective)
- Final sale or clearance items
- Gift cards
Return Process
To start a return, please contact us at shiptfst@gmail.com with your order details.
Once your return is approved:
- We will provide return instructions
- You may be responsible for return shipping costs (unless the item is defective or incorrect)
Refunds
After we receive and inspect your returned item:
- We will notify you about the status of your refund
- If approved, your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos as proof. We will arrange a replacement or full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged. For exchanges, contact us at shiptfst@gmail.com.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company or bank
- If you still need help, reach out to us
Contact Information
ShiptFST
📍 10475 Collins Field Cir, Jacksonville, Florida 32222
📞 (904) 520-3196
📧 shiptfst@gmail.com